Askwell AI Site Chat
A chat assistant that answers visitors from your own website, passes questions it cannot answer to you by email and collects leads. Works in Wix Harmony, Wix Studio and the classic editor.
Askwell puts a chat bubble in the corner of every page. It answers visitors' questions from your own site: pages, products, services, FAQ and opening hours. When it does not know, it says so and asks the visitor for their email, and you get the question by email.
Set it up
- Install the app. The app's page opens in your dashboard and starts reading your published site. This takes a few minutes.
- On Overview, click Show chat on my site. The bubble appears on your live site.
- Go to Answers and add the facts visitors ask about most: opening hours, address, delivery, prices, booking rules. The assistant trusts these more than your pages.
- On Overview, use Try it to ask a few questions. Test questions do not count against your monthly replies.
- Under Chat settings, choose the assistant's name, greeting, color, side of the screen and up to four suggested questions. Click Save; the bubble on your site updates.
Leads and hand-over
- By default the assistant asks for the visitor's name and email when it cannot answer. You can instead ask before the chat starts, or never.
- Each lead is sent by email to the site owner's address, or to the address you set under Chat settings > Send leads to. Reply to that email to answer the visitor directly.
- All leads are listed under Leads, where you can also download them as a CSV file.
- On Pro and Business, leads are also saved as contacts in your site's Contacts.
Keep it up to date
- After you change your site, click Read my site again on Overview. Pro and Business read the site again every week by themselves.
- Unanswered (Pro and Business) lists the questions the assistant could not answer. Type an answer and click Add answer; the assistant uses it from then on.
- To keep pages out of the assistant's answers, add their paths under Answers > Pages to skip,
for example
/members.
Plans
| Plan | Price | AI replies a month | Pages read | Questions and answers | Chats kept |
|---|---|---|---|---|---|
| Free | 0 | 50 | 30 | 10 | 7 days |
| Pro | 14.99 USD a month | 2,000 | 200 | 50 | 30 days |
| Business | 29 USD a month | 5,000 | 1,000 | 200 | 30 days |
When the month's replies are used up, the bubble stays and visitors can still leave their email. Replies start again on the 1st of the month.
Aria (Wix AI assistant)
In your dashboard you can ask Aria things like "How many leads did the site chat get this month?", "What questions could the chat not answer?", "Add an answer to the site chat: we are closed on 26 December" or "Pause the site chat".
Questions
Write to support@aldorock.com. We answer on weekdays.
Help and policies
Support: support@aldorock.com (Monday to Friday, 09:00 to 17:00 Central European Time, except Swedish public holidays). See the support page, the privacy policy and the terms of service.