Support

Email support@aldorock.com. Support hours: Monday to Friday, 09:00 to 17:00 Central European Time, except Swedish public holidays. We answer within one business day, in English or Swedish.

What to include

• Which app.
• The address of your site, and whether it is built with Harmony, Studio or the classic editor.
• What you did, what you expected and what happened instead. A screenshot or the exact text of an error message helps.
• When it happened, with your time zone.

Never send passwords. We do not need access to your Wix account to help you.

Help pages

Each app has a how-to page with setup steps, linked from the start page and from the app's dashboard.

Deletion and copies of data

To have an app's data deleted early, or to get a copy of what is stored for your site, write to support@aldorock.com from the email address of the site owner's Wix account. We confirm when it is done.

Data processing agreement

A data processing agreement under GDPR is available on request to the same address.

Security reports

If you believe you have found a security problem in one of the apps, email support@aldorock.com with "Security" in the subject line. Please give us reasonable time to fix it before publishing details.

Company

Aldorock AB, Gammelgårdsvägen 58, 112 64 Stockholm, Sweden.